Communicating In The Workplace Bcom 275

One of the misunderstandings that I accept experienced involved play clearance protocol for an assignment at work. My expertise is in asbestos and lead, wander is not an area of environmental work that I am familiar with. I did a mold clearance test for one of our CIHs. His direction was to collect air samples outdoors of the containment area and and so collect air and tape twinge samples from inside the containment area. Sounds like a simple designate and was completed. A fewer weeks later, the VP of our society asked me to go and do another mold clearance for a different client. I explained that I did not have experience with mold and was not familiar with the worthy protocol. He asked if I was the one that did the clearance for the CIH a few weeks back, and to do what I did for him. I remembered what procedures I engaged for that commercial enterprise and did not read the paperwork handed to me for that project. Once the results were back from the lab, the VP called me into his slip and asked if I had taken air samples outside of the building. I replied no, you told me to use the sampling protocol that I did for the other project. He then stated that clear direction was written on the paperwork he gave me to collect samples on the exterior of the building and that what I did on the other project was wrong also.

Who was the sender?



One of the company Vice Presidents|
Who was the receiver? Me|
What was the message? To cautiously read the paperwork.|
What channel was used to send the message? both verbal and written.|
What was the misunderstanding that occurred? The misunderstanding was that I was to complete a task that I was given. I did not complete the task as assigned because of my lack of understanding of the proper protocol. I did not care wide-eyedy read the paperwork handed to me. |
How could the misunderstanding have been avoided? If I would had carefully read the documents.|

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