What regulatory measures have been taken to protect online consumer rights both at the UK and EU level?

Introduction

Weve exclusively heard the old adage, nothing is certain except death and taxes. Nowadays, you can add change to that list. Indeed, change is certain, oddly when it comes to the increasing influence of the internet and e-commerce on businesses . In fact, E-commerce has added a whole new dimension to shopping for consumers by providing easier feeler to dandys and services of better quality and at lower prices. correspond to Allen Asher, about one-fifth of the whole electronic commerce is accounted for by business-to-consumer (B2C) transactions . As such, consumer trust is essential for its future phylogeny . In the last 5 years, the government has contended that the introduction of more or less(prenominal) layers of regulation based on EU legislation into UK law of nature has increased customer confidence in e-businesses and increased these businesses standards of good practice . In this essay I shall outline some of the UK & EU efforts in protecting the consumer rights in this area.

Consumer breastplate (Distance Selling) Regulations 2000

The implementation of the Distance Selling directive into UK law was to chirk up confidence and increase transactions in cross-border shopping, including the internet. The regulation cannot be declarationed out and any inconsistencies between the terms of the contract and the regulations would make the contract void .



It does not cover contracts relating to auctions , pecuniary services or property and partial exemptions for accommodation, transport, catering or leisure services and goods intended for everyday consumption supplied by lawful roundsmen .

The supplier is required to provide, in a clear and understandable manner prior to the conclusion of the contract:

*Identity and maybe address of the supplier ;

*Characteristics of the goods or services , their price (including all taxes) and delivery cost ;

*Arrangements for payment, delivery or performance ;

* instauration of a...

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