A SUPPLEMENT TO HOSPITALITY TECHNOLOGY FOR SELF-SERVICE while FOR SELF-SERVICE Shifting consumer expectations, a brightening economy, and a bevy of enterprising applications kick hospitality self-service back into gear A NEW SELF SERVICE tech study privilege: self-service Trends 2010 Consumers Rate Self-Service as a hearty reception Differentiator The New Self-Service Model: A Converged retail Strategy Lodging Report: Acceptance Increases, Functions set forth eating place Report: Growing Appreciation in QSRs 2010 HOSPITALITY INDUSTRY ® publisher Lenore OMeara lomeara@edgellmail.com EDITORIAL EDITOR-IN-CHIEF Abigail A. Lorden alorden@edgellmail.com touch EDITOR Christina Volpe cvolpe@edgellmail.com STUDY write Adam Blair SALES mark EXECUTIVE Leah Segarra lsegarra@edgellmail.com ASSISTANT TO newspaper publisher Jen Johnson jjohnson@edgellmail.com ART/ exertion CREATIVE director Colette Magliaro cmagliaro@edgellmail.com ART DIRECTOR Melissa Mazz a mmazza@edgellmail.com drudgery animal trainer Jan Miciak jmiciak@edgellmail.com ONLINE MEDIA VP, ONLINE INTEGRATION Rob Keenan rkeenan@edgellmail.com blade DEVELOPMENT MANAGER Scott Ernst sernst@edgellmail.com ON-LINE EVENT PRODUCER Stephanie Gannon sgannon@edgellmail.com selling/EVENTS/CIRCULATION DIRECTOR, EVENT think Pat Benkner pbenkner@edgellmail.

com CIRCULATION MANAGER Jeffrey Zabe jzabe@edgellmail.com SUBSCRIPTIONS 978.671.0449 REPRINTS: PARS Intl, 212.221.9595 x319 integrated chief operating military officer/CHAIRMAN Gabriele A. Edgell gedgell@edgellmail.com PRESIDENT Gerald C. Ryerson gryerson@edgellmail.com VICE PRESIDENT John Chiego jchiego@edgellmail.com incorporate OF FICE 4 Middlebury Blvd Randolph NJ 07869 973! .607.1300 FAX: 973.607.1395 FOUNDER DOUGLAS C. EDGELL 1951-1998 contents [EXECUTIVE SUMMARY] 4 | Self-Service Trends 2010 Growing customer comfort and willingness to use up selfservice solutions, coupled with a brightening economy, are helping to fuel self-service installations in the inhabit and restaurant...If you want to get a replete essay, order it on our website:
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